Please download one of these browsers:
Keep your browser version up-to-date for a fast, secure, web experience.
This course covers the development and use of emotional intelligence in the workplace to increase self-awareness, self-management, social awareness, and relationship management.
This course gives participants the skills and knowledge to effectively identify the needs of members and to deliver the appropriate service. Participants will be able to monitor and report on service delivery, contribute to quality member service standards, implement member service systems, and implement team member service standards. Participants will also learn about dispute resolution, and how to effectively handle a dispute.
This course provides participants with a thorough working knowledge of claims processing. Participants will learn how to interpret documents and instructions, use and apply appropriate specialist terminology, extend understanding of specialist terminology, collect and organise information relating to claims, research claims and validate claim information, and maintain records and lines of communication.
This course covers the skills and knowledge required to develop and maintain an in-depth knowledge of the financial products and services provided by an organisation, or those an organisation uses, and how they may be applied to consumer needs. It also covers the skills and knowledge required to present a sales solution and close a sale in response to a consumer enquiry.
.png?lmsauth=b24e48df48dc60ba104114ea5fefee13e5de9765){kind=logo}
