In this section you will learn how to identify your strengths and weaknesses, develop awareness of emotional triggers, model and managing workplace behaviours, self-reflection and feedback to improve develop emotional intelligence.

In this section you will learn how to respond to the cues and emotional states of team members, learn cultural expressions and cues in a diverse workforce and demonstrate flexibility and adaptability in dealing with others.

In this section you will learn how to allow others to express their thoughts and feelings, help others understand the effect of their behaviour and emotions on others and build effective relationships using emotional intelligence.

In this section you will learn how to promote a positive emotional culture and utilise the strengths of others to achieve workplace outcomes.

Once you have completed all of the relevant topics, you may then commence the final assessment task.