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Pre-existing conditions


Course
Registration for this course is currently closed.

This e-learning module will teach you the definition of a pre-existing condition, what the pre-existing condition rule is, and how to apply it in your discussions with potential and current members.

Here is the course outline:

Part 1 - The pre-existing condition rule

Part 1 explains the pre-existing condition rule and how it applies.

Part 2 - Pre-existing condition flowchart

The pre-existing condition flowchart helps you decide whether or not the pre-existing condition rule applies when you receive an enquiry from a member.

Part 3 - Case studies

These four case studies will guide you through typical conversations you might have with members about the pre-existing condition rule.

Part 4 - Assessment

Once you have completed the learning content for this module, formalise your learning by completing the assessment.

Part 5 - Additional reading

Find additional reading and resources to help you respond to queries about the pre-existing condition rule.
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